Shipping policy

storejoanna.com is operated by Black Ants Group Pty Ltd (ABN 77 682 530 801), trading as Store Joanna, 1b Mangarra Road, Canterbury, Victoria 3126, Australia. That is our business address, not a returns address. Please don't send anything there without contacting us first.

How your order reaches you

Every Store Joanna piece is made to order. When you order, our furniture maker in China builds your piece. It is then shipped to Australia by sea freight, cleared through Australian customs, and delivered to your door. We hold no stock in Australia. That is why delivery takes longer than at a furniture shop with a warehouse, and why our prices are lower. We would rather you knew that before you buy than after.

How long it takes

Your order will be delivered within 45 days of the day you place it.

We'll email you when your piece has been made and shipped, and again when it has arrived in Australia. Before delivery, we or our delivery partner will contact you to arrange the delivery day, so please make sure your phone number and email address at checkout are correct.

Chinese New Year. Factories in China close for about two weeks each year around Chinese New Year, in late January or February. If your order is affected, we'll tell you before you order or by email straight after, with a realistic delivery date. You can then cancel within 48 hours for a full refund if the new date doesn't suit you.

If your order is late

If your order hasn't arrived within 45 days, you can cancel it and receive a full refund, or choose to keep waiting. Email joanna@storejoanna.com. We'll tell you where your order is within two business days, and you don't need to wait for that answer before asking for your refund. If we know earlier that an order will be late, we'll email you straight away with a new date and the same choice. See our Returns, refunds and cancellations policy for the full details.

Where we deliver

We deliver to street addresses anywhere in Australia. We don't deliver to PO boxes, parcel lockers or overseas addresses.

If your address is somewhere our delivery partner can't reach directly, for example some remote areas or islands, we'll contact you before your piece goes into production to discuss options. If none of them suits you, we'll cancel your order and refund you in full.

What delivery includes

• Delivery is free. There is nothing extra to pay at checkout or on delivery.
• Delivery is to your front door or ground-floor entrance. Our delivery partner doesn't carry pieces inside, up stairs or into a particular room, and doesn't unpack or assemble them. Some pieces are heavy: please have someone available to help carry them in.
• Most pieces arrive assembled. Where a piece needs a simple step, such as attaching the legs, the product page says so.
• Please check your furniture when it arrives and tell us about any damage as soon as you can (see below).

Prices, GST and import charges

All prices on storejoanna.com are in Australian dollars and include GST. The price you see is the price you pay. A tax invoice is emailed with your order confirmation.

We take care of shipping, customs clearance and import charges ourselves. You should never be asked to pay a duty, tax, customs, clearance or handling fee on delivery. If anyone asks you for one, don't pay it: email joanna@storejoanna.com with the notice and we'll deal with it. If you have already paid, we'll reimburse you in full within five business days.

Wrong or incomplete addresses

Please check your delivery address carefully at checkout. If you need to change it, email us as soon as possible. Changes are easiest before your piece leaves the factory. If a delivery can't be completed because the address was wrong or incomplete, we'll contact you to arrange redelivery. If that would cost more, we'll tell you how much and ask you first. We will never charge you without your agreement, and you can choose a refund instead.

Damaged in transit or not delivered

If your furniture arrives damaged, or doesn't arrive at all, email joanna@storejoanna.com with your order number. This is our problem to solve, not yours. See our Returns, refunds and cancellations policy.

Contact

Email joanna@storejoanna.com. We aim to reply within one business day, Monday to Friday, and you will always hear from us within three.

This policy took effect on 28 October 2026 and was last updated on 28 October 2026.